Refund policy

 RETURN AND REFUND POLICIESJohnnyappz Design / TheChristmasSweater.comRETURN ELIGIBILITY

• Returns are accepted for damaged or defective items / deliveries only (please see below for details regarding other causes).

• We offer a 30-Day return period, beginning from the date of product delivery. The return package must be shipped within this strict 30-Day return window.

• Please carefully review all of the policies listed below. They must be properly followed for a successful and convenient return experience. 

REQUESTING & INITIATING A RETURN

To inquire about a requesting a return, please begin by messaging us on our contact page or directly through our company e-mail:

[email protected]

In your message:

• Please feel free to provide as much information and photos to support the return as possible.

• Messages must include a detailed and clearly written description of the issue and the need for a return.

• Specific answers to the following questions and subjects must be provided in your message:

• • An honest subjective description of the issue, describing why you feel the product is eligible for a return (damaged, defective or not as described in our listing). 

  • Has the product arrived in this condition?

  • Has the product been worn or washed? 

  • At least one attached photo visually supporting the issue described.

  • Your preferred resolution (refund or exchange).

  • Preferred contact details for any follow up information that may be needed.

  • Customer name and order number(s).

Please allow up to 48-72 hours (usually sooner) for our support staff to receive and review the details of your return request submission.

You will receive a personal response from us confirming the return eligibility and initiating the return process for you.

RETURN CONDITION REQUIREMENTS 

• Returns must be received in the same new condition as they were delivered.

• Returns must not have been previously worn or washed.

• Items must be free of smoke / exterior odor, pet/human hair, stains from cosmetics, a removed size/tag, deodorant, perfume, or similar products, etc.

RETURN PACKAGE REQUIREMENTS 

• Your return package can be mailed back to using any preferred shipping method or service.

• All original packaging and damaged goods must be included.

• When shipped, returned items must be folded, carefully packaged and fully protected during transit.

• Do not use unacceptable packaging materials that may further harm the item (staples, direct taping of the product, etc).

• Within the package, please include a printed or hand written copy of order details, order ID and any other additional information you feel may be applicable.

• For additional security and verification, we ask that you please follow up after shipping and provide us with the tracking number and package details (so transit can be confirmed and monitored)

RETURN MAILING ADDRESS

Returns must be shipped to this exact “Return Address” provided. We will not be held accountable if a return is shipped to an incorrect address and not received.

JohnnyAppz Design
ATTN: TCS RETURN
65 Air Park Dr., STE #9
Ronkonkoma NY 11779

INSPECTIONS

All returns will be thoroughly inspected upon delivery acceptance. If there are any indications that any the following policies have not been properly followed, then the return case will be nullified and the item will be sent back to the customer.

SHOPPER FRAUD WARNING